If you have placed your order on a working day before 5PM, your order will be sent the same day. The delivery time of a package depends on the country and the speed of the mail order company. See all delivery times here.
All orders within The Netherlands, Belgium, Germany and Luxembourg get delivered by Post-NL. All orders to different countries get delivered by DHL. If you have placed your order on a working day before 05:00PM, your order will be sent the same day.
See the status of your order and follow the route of your order in the email you received. Check your spam box if you don’t received any mail in your main mailbox.
We made a page with all the shipping costs for different countries. On this page you’ll find all the costs of a return package. See shipping costs.
You do not have to stay home if you chose for delivery at your own address. The deliverer will give your package to your neighbours for you to pick up later. Is this not possible? Then the deliverer will leave a note with the next delivery moment.
In case you have received one or multiple items you have not ordered, we recommend you to get in contact with our Customer Service, we are happy to help you.
In case you have ordered one or more items but have not received the entire order, we recommended you to get in contact with our Customer Service. We are happy to help you. Go to our Customer Service.