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Orders

Ordering your favourite items at Marcez is super easy! We would like to show you how easy it is, we mention all the steps down below.

Step 1. Shoppingbag
Place your items in the shopping cart. Would you like to think about your purchase, but is the item almost sold out? Pay attention, because an item that is placed in the shopping cart is not reserved just for you.

Step 2. Check out
Let’s go to the check out! If you click on the shoppingbag on the top right, you can check out with your selected items. You can choose to create an account, which makes it easier if you will ever place a next order, or to pay as a guest. If you choose to pay as a guest, your personal data will not be remembered and saved. If you make an account, we will handle your personal data with care.

Step 3. Delivery
At this step you pick a delivery option. Where do you want your item(s) to be delivered? If you just want your package delivered at home, you can fill in your address. Rather pick it up somewhere else? Then choose the nearest pick-up point and we will send it their. Your order will be shipped the same day!

Step 4. Safe payment
The items are almost yours… The only thing left to do is pay! At Marcez you can choose between different payment methods. You can, for example, pay afterwards if you are still in doubt about an item. Or you can choose a fast and simple payment in advance with for example IDEAL. At Marcez you always pay at a secure payment. Do you have a discount code? Lucky you! You can enter this code when paying! We can not add the discount code for you in case you forgot to add it. Tip: sign up for our newsletter to receive recent discounts.

Step 5. Shipping
Et voila! Your order will be prepared and sent to you.

Unfortunately, it is not possible to reserve products for a certain amount of time in your shopping bag. Products on the website stay available to everyone. 

You can add a discount code in your shopping bag. Fill in the code and click on the arrow to proceed with your discount code.

Unfortunately, it is not possible to merge multiple orders whom have been placed in a short period of time. This is because your orders are being processed separately. The easiest thing to do is to place your orders all at once. This way you’ll only have to pay shipping costs once.

As soon as your payment has been completed, it is not possible to add another product to your order. In case you wish to receive another product too, we recommend you to place a second order.

Because we try to get your order delivered as soon as possible, it is no longer possible to delete an item from your order or to cancel the entire order. We recommend you to return your order or the item you do not want after you’ve received it.

It is not necessarily to have an account to place an order. However, we do recommend you to create one. Your information and date gets saved on your account which allows you to not have to fill in your data in the future. We will handle your personal data with care.

Our system can’t change the order information once they have been placed. This also applies to changing the payment and delivery method. For these reasons, you should always make sure to enter the correct information before completing the purchase. Did you accidentally make a mistake? Please contact our customer service and we will help you further.

You may not immediately receive a confirmation email. Always check first whether it has ended up in your spam box. Is this not in your spam box? Then it could be that your email provider is blocking the confirmation email. In that case, it is best to contact our customer service. We will then manually send you a confirmation email.

If money has been debited from your account while your order was unsuccessful or canceled, this amount will automatically be refunded to the account with which you paid within 2 working days. Have you not paid yet? Then the payment invoice is stopped.

Yes, that’s possible! You will receive a direct link to track your order when confirming your order. Click on the link to view the recent status of your order.

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