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Returnings

We have explained, step-by-step, how to return an item or order on the Returns/Exchanges page. Click here to learn how an item must be returned.

You can return your order within a return period of 30 days after having received the order. In this period, you can decide on your purchase and try it on.

Pay attention! Earrings, lingerie, and swimwear cannot be tried on due to hygiene. These items can only be returned when the packaging hasn’t been opened. Check our returns/exchanges page for the requirements a return package has to meet.

Always check if the items you wish to return are eligible. – The items you wish to exchange fall within the 30 days’ policy – The items you wish to exchange must not contain any stains, marks or other damage – The items you wish to exchange must still have the original tags and labels – Earrings, lingerie, briefs and swimwear will only be returned if the packaging has not been damagedPay attention! Have you received a damaged item? Please contact us. Click here to contact us. Pay attention! Earrings, lingerie, and swimwear cannot be tried on due to hygiene. These items can only be returned when the packaging hasn’t been opened. Check our returns/exchanges page for the requirements a return package has to meet.

We made a page with all the shipping costs for different countries. On this page you’ll find all the costs of a return package. See shipping costs.

If your package fits through a mailbox you can choose for returning via mailbox. Make sure that you return the package sufficiently and add in the correct returning address.

Pay attention! Lost return packages do not get refunded without prove of sending, along with the Track and Trace code. The sending of your package via mailbox is at own risk.

Sale items can be returned if they are in the right condition. For more information about the condition, see the returning conditions. If sale items can’t be returned, then this is clearly indicated in advance. Pay attention! Lost return packages do not get refunded without prove of sending, along with the Track and Trace code. The sending of your package via mailbox is at own risk.

When you leave your package at a post office, you will receive a Track & Trace code. When we have received your return package, checked and processed, you will receive a return confirmation through your email. You’ll receive your refund on the bank account you paid with or the AfterPay payment invoice gets cancelled, within 5 business days. Have you not received an email two weeks after returning your order, please contact our Customer Service, we will be happy to help you.Pay attention! Lost return packages do not get refunded without prove of sending, along with the Track and Trace code. The sending of your package via mailbox is at own risk.

As soon as your package comes in, we will check it. If this is a success, we will settle the product with you. We aim to have finished your refund within 5 working days on the bank account you have paid with.

When you return your entire order, you will receive a total refund of the paid shipping costs. In case your order was with free shipping or when you keep one or more items, the shipping costs do not get refunded. You as a customer are responsible for the shipping costs of a return sending.

We would like to redirect you to the terms and conditions for all the conditions. Go to the conditions page.
It may happen your product gets declined when you want to return or already have returned a product. Every product gets checked for stains, scents and damage. May your product not meet the returning conditions, we cannot proceed with the return and refund. You can read our returning conditions at the returns/exchanges page.
We have explained, step-by-step, how to return an item or order on the Returns/Exchanges page. Click here to learn how an item must be returned.
You can return your order within a return period of 30 days after having received the order. In this period, you can decide on your purchase and try it on.Pay attention! Earrings, lingerie, and swimwear cannot be tried on due to hygiene. These items can only be returned when the packaging hasn’t been opened. Check our returns/exchanges page for the requirements a return package has to meet.
Always check if the items you wish to return are eligible. – The items you wish to exchange fall within the 30 days’ policy – The items you wish to exchange must not contain any stains, marks or other damage – The items you wish to exchange must still have the original tags and labels – Earrings, lingerie, briefs and swimwear will only be returned if the packaging has not been damagedPay attention! Have you received a damaged item? Please contact us. Click here to contact us.
We made a page with all the shipping costs for different countries. On this page you’ll find all the costs of a return package. See shipping costs.
If your package fits through a mailbox you can choose for returning via mailbox. Make sure that you return the package sufficiently and add in the correct returning address.Pay attention! Lost return packages do not get refunded without prove of sending, along with the Track and Trace code. The sending of your package via mailbox is at own risk.
Sale items can be returned if they are in the right condition. For more information about the condition, see the returning conditions. If sale items can’t be returned, then this is clearly indicated in advance.
When you leave your package at a post office, you will receive a Track & Trace code. When we have received your return package, checked and processed, you will receive a return confirmation through your email. You’ll receive your refund on the bank account you paid with or the AfterPay payment invoice gets cancelled, within 5 business days. Have you not received an email two weeks after returning your order, please contact our Customer Service, we will be happy to help you.
As soon as your package comes in, we will check it. If this is a success, we will settle the product with you. We aim to have finished your refund within 5 working days on the bank account you have paid with.
When you return your entire order, you will receive a total refund of the paid shipping costs. In case your order was with free shipping or when you keep one or more items, the shipping costs do not get refunded. You as a customer are responsible for the shipping costs of a return sending.
We would like to redirect you to the terms and conditions for all the conditions. Go to the conditions page.
It may happen your product gets declined when you want to return or already have returned a product. Every product gets checked for stains, scents and damage. May your product not meet the returning conditions, we cannot proceed with the return and refund. You can read our returning conditions at the returns/exchanges page.

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