Privacy Policy

Privacy.

Wat do we do with your personal data?

If you order at our webshop, we’ll need your personal details. We also place cookies to make your visit as easy as possible. We understand you want to know what we exactly do with your personal data. You’ll read all about it in this privacy policy.

Persons who don’t need your personal details, don’t get it. We only give your personal details to third parties with the purpose of performing their services. We require those companies to carefully handle your data.

This privacy policy applies to the use of our webshop. The starting date for validity of these conditions is 25/05/2018. With the publication of a new version, the validity of all previous versions expires.

Do you still have some questions after reading our privacy policy? You can contact our customer care via info@marcez.com.

 

E-mail

We use the e-mail services of Minty Hosting and MailChimp. During the checkout you determine whether your personal data may be forwarded to MailChimp. Both Minty Hosting and MailChimp process personal data on our behalf and don’t use your data for their own purposes. These parties can collect metadata to improve their services. This isn’t personal data. These e-mail services have taken technical and organizational measures to prevent abuse, loss and corruption of your data as much as possible. Minty Hosting and MailChimp don’t have access to our mailboxes.

 

Delivering your order

We need your name, e-mail address, address details and payment details to deliver your order. With this information we can send you the products and keep you informed about your order. Your data will be forwarded to the delivery services we work with: Myparcel, PostNL, DHL and DPD. We require these third parties to handle your personal data carefully and to only use it for the purpose of performing their services. They’ve taken technical and organizational measures to protect your personal data. If the company use subcontractors, they will also forward you details to these parties.

 

Payment processors

To process payments in our webshop, we use payment provider Mollie. We use the payment processors iDeal, Afterpay, Mister Cash, KBC / CBC, SOFORT Banking, Mastercard, Maestro and Paypal. The mentioned platforms process your name, address and payment details such as your bank account or credit card number. The payment services we work with have taken technical and organizational measures to protect your personal data. iDeal, Afterpay, Mister Cash, KBC / CBC, SOFORT Banking, Mastercard, Maestro and Paypal reserve the right to share your data anonymously with third parties in order to improve their services.

 

Pay afterwards

Paying afterwards can be done via Afterpay. Afterpay uses your name, e-mail address and phone number. We use your name, address and e-mail address. To remind you to pay the bill, you’ll receive a payment reminder. Afterpay will contact you via e-mail or the telephone. We require this external party to handle your personal data carefully.

 

Your account

To save some time at your next order, we save your name, address and e-mail address after asking your permission. This means you don’t have to pass this information on every time you visit our webshop. We also keep records of your previous orders, with the advantage that you can easily find it back. This information can be found in your personal account. If you don’t have an account yet and would like to join us, you can create your account by clicking here.

 

Security

Our entire webshop is equipped with one of the most modern techniques: SSL / HTTPS (Secure Socket Layer). We think it’s very important that your data is protected at all times and treated confidentially.

 

Customer care

Our customer care can be reached via the mail, the contact form, WhatsApp and Facebook Messenger. To help you as quickly as possible, we ask permission to use your data. After you asked your question, your message or mail will be stored in our database. This is very useful for the next time you contact us.

 

Administration

To keep record of our administration and accountancy, we work with an accountant. We share your name, e-mail address, address details and details regarding to your order. The accountant is required to maintain confidentiality and will therefore treat your information confidentially. This person will not use your data for purposes other than administration. We have taken appropriate measures to prevent abuse, loss and corruption of data as much as possible.

 

Newsletters

You can sign up for our newsletter. You’ll be the first to be informed about special offers and the latest news about Marcez. We use general and personal newsletters. When you register for our newsletter, we save your e-mail address. With personal newsletters we use your date of birth, name and interests to send you for example birthday congratulations. If you no longer want to receive our newsletter, there is an unsubscribe link at the bottom of each of our emails.

 

Reviews

We love reviews! When writing a review, you choose whether your personal data are visible to other visitors and whether we can contact you about your review. We keep track of who place reviews.

 

Contests

To participate in a contest, we need your name, address details, e-mail address and perhaps your phone number. This way we can contact the winner. We also measure the reach of our promotional campaigns.

 

Improving our store and service

We strive to make our webshop and service function optimally. We can use your data to ask if you want to participate in an obligation free market survey.

 

Participation in tax and criminal investigation

It may happen that we have to share your information on the basis of legal obligations in connection with tax or criminal investigations. In such a case we are forced to share your data, but we will oppose within the possibilities the law offers us.

 

How long your data will be saved

We keep your personal information as long as you are a client of ours. This means that we save your client profile until you submit a removal request. For applicable administrative obligations we must keep your invoices with your personal data on it in our system. We keep this information for as long as the applicable term runs. However, employees no longer have access to your customer profile and documents that we have produced in connection to your order history.

 

View, change or delete personal data?

You always have the right to access, rectify or delete* your personal data. A request can be submitted via privacy@marcez.com. You also have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

*We unfortunately can’t delete your personal data if:
-Your order is still in progress;
-You still have ongoing contact with our customer care;
-You still need to pay Marcez;
-We have the suspicion or proof that you have misused our brand in the last 5 years;
-You’ve placed an order and we need to use your personal data for our own administration.

 

Cookies.

We use cookies to collect log data. Cookies are small text files which your computer or phone stores as soon as you visit our webshop. For example, cookies are used to store your language preferences and other settings so that you don’t have to enter them every time you visit Marcez.com. We also analyze visitor behavior on our website. Cookies can never be used to read personal data from your computer or to intercept passwords. They also can’t infect a computer or phone with a virus or trojan. Check our cookie policy below for more detailed information about our cookie usage.

 

Identity.

Marcez
Mollerusweg 82
2031BZ Haarlem
VAT number: NL207274149B01
Chamber of Commerce number: 56810377
info@marcez.com

 

Our privacy policy was last updated at May 23th 2018

Cookie Policy

What are cookies?

Cookies are small text files which your computer or phone stores as soon as you visit our webshop.
Cookies can never be used to read personal data from your computer or to intercept passwords. They also can’t infect a computer with a virus or trojan.

 

Where do we use cookies for?

  • Products in shopping cart

As soon as a product has been added to the shopping cart, it’ll be remembered in a cookie. This results in a shopping cart which remembers all the product you put in it so you can pay for all products in one go.

 

  • Preferences

If you switch on a desired language and time, cookies ensure that the webshop is loaded in the specified language and time the next time you visit our website. Your privacy settings are also stored with cookies. Cookies even make it possible to log in and out.

 

  • Measure webshop visitors

We use Google Analytics to measure the amount of webshop visitors. We also measure which products are frequently visited. With this information we can align the website to the wishes of our customer. It is very important to us that this data is always anonymous.

 

  • Social Media

We embed various elements in our webshop. These elements ensure that content is loaded via external platforms (Instagram, Pinterest and YouTube). If you click on it, you will be redirected to the relevant platform with the associated information. We don’t receive any information with these elements.

 

Statistics

To consult statistics, we use Google Analytics. We have turned of the option to share information with Google. We also have a processing agreement with Google. We comply with the guidelines of the Dutch Data Protection Authority.

We use Google Analytics to analyze your session on our website. This means that we keep track of how many people visit our website and how long the visit lasts. In which order you visit our pages, is also important information to us. Your IP address is retrieved, but we send it anonymously to Google.’

 

The cookies we use

  • Functional cookies

These cookies are necessary for the optimal functioning of our website. They help to send information from one page to the next page. That means you only have to fill in information once. Also preferred settings as the language are remembered for future use of our website. Your prior consent is not required for the use of these cookies.

 

  • Analytical cookies

With these cookies we anonymized determine how users use our website. The analytical cookies are placed and read via a third party (Google Analytics). Because these type of cookies have a little impact on your privacy, prior consent is not necessary.

 

  • Tracking cookies

We use tracking cookies via Facebook. We check if visitors arrive at our webshop via Facebook. Facebook also indicates which target group Marcez.com visits. Tracking cookies give us a good view on how we can adapt our website and marketing to the wishes of our visitors. We need your permission to place these cookies.

 

Change cookie policy

We may from time to time, without notifying you, make changes to this cookie policy. We recommend that you regularly read the cookie policy to be informed of any changes.

 

Delete cookies

You have the right to accept cookies or to stop storing cookies at any time. To delete the previously stored cookies, you can consult the ‘help’ button in your browser.
When deleting or blocking cookies, keep in mind that our website may not function optimally.

Disclaimer

The purpose of the law and regulations Marcez.com has issued a disclaimer that must comply with any user of this website. The website and all its parts, with the exception of certain (hyper) links, are owned by Marcez.com

All of the following applies to the website you are currently viewing (www.marcez.com). By visiting this site, you agree to this disclaimer.

It is not allowed to make the site or parts of it public, copy or save without the express written consent of Marcez.com. This permission is not required for personal, non-commercial use.

The information shown on the website of Marcez.com is compiled with constant care and attention. Nevertheless, it is possible that information published on the site is incomplete and / or incorrect. The prices on this website are in Euro incl. 21% VAT and subject to errors and price changes.

The information on the site is regularly updated and / or amended. Marcez.com reserves the right to make any changes with immediate effect and without any notification.

All information, products and services are offered in the state they actually are and without any (implicit) guarantee regarding their availability, reliability, fitness for a particular purpose or otherwise.

Although Marcez.com makes every effort to prevent abuse, Marcez.com is not liable for information and / or messages sent by users of the website via the internet. Certain (hyper) links in this site lead to websites outside the domain of Marcez.com, which are not owned by Marcez.com but purely to inform the visitor. If these links are activated, the user leaves the website of Marcez.com. Although Marcez.com regard to the sites referenced extremely selective, it cannot vouch for the content and operation thereof, nor the quality of any products or services offered thereon. Any liability for the content of websites that are not maintained by Marcez.com rejected.

Marcez.com excludes all liability for any direct or indirect damages of any kind arising from or in any way related to the website.

On the sites content rests copyright from Marcez.com. The content and the pictures were taken by employees of Marcez, unless otherwise indicated. Misuse or use of photos and / or text is not allowed by law and steps will be taken when this does happen.

It is only allowed to use photographs of Marcez if you place a clear link to Marcez.com. And you asked prior permission.

Marcez.com is composed with the utmost care. It is nevertheless possible that the articles contain factual inaccuracies. The content of Marcez.com no rights can be derived.