Wat do we do with your personal data?
Persons who don’t need your personal details, don’t get it. We only give your personal details to third parties with the purpose of performing their services. We require those companies to carefully handle your data.
We use the e-mail services of Minty Hosting and MailChimp. During the checkout you determine whether your personal data may be forwarded to MailChimp. Both Minty Hosting and MailChimp process personal data on our behalf and don’t use your data for their own purposes. These parties can collect metadata to improve their services. This isn’t personal data. These e-mail services have taken technical and organizational measures to prevent abuse, loss and corruption of your data as much as possible. Minty Hosting and MailChimp don’t have access to our mailboxes.
Delivering your order
We need your name, e-mail address, address details and payment details to deliver your order. With this information we can send you the products and keep you informed about your order. Your data will be forwarded to the delivery services we work with: Myparcel, PostNL, DHL and DPD. We require these third parties to handle your personal data carefully and to only use it for the purpose of performing their services. They’ve taken technical and organizational measures to protect your personal data. If the company use subcontractors, they will also forward you details to these parties.
To process payments in our webshop, we use payment provider Mollie. We use the payment processors iDeal, Afterpay, Mister Cash, KBC / CBC, SOFORT Banking, Mastercard, Maestro and Paypal. The mentioned platforms process your name, address and payment details such as your bank account or credit card number. The payment services we work with have taken technical and organizational measures to protect your personal data. iDeal, Afterpay, Mister Cash, KBC / CBC, SOFORT Banking, Mastercard, Maestro and Paypal reserve the right to share your data anonymously with third parties in order to improve their services.
Paying afterwards can be done via Afterpay. Afterpay uses your name, e-mail address and phone number. We use your name, address and e-mail address. To remind you to pay the bill, you’ll receive a payment reminder. Afterpay will contact you via e-mail or the telephone. We require this external party to handle your personal data carefully.
To save some time at your next order, we save your name, address and e-mail address after asking your permission. This means you don’t have to pass this information on every time you visit our webshop. We also keep records of your previous orders, with the advantage that you can easily find it back. This information can be found in your personal account. If you don’t have an account yet and would like to join us, you can create your account by clicking here.
Our entire webshop is equipped with one of the most modern techniques: SSL / HTTPS (Secure Socket Layer). We think it’s very important that your data is protected at all times and treated confidentially.
Our customer care can be reached via the mail, the contact form, WhatsApp and Facebook Messenger. To help you as quickly as possible, we ask permission to use your data. After you asked your question, your message or mail will be stored in our database. This is very useful for the next time you contact us.
To keep record of our administration and accountancy, we work with an accountant. We share your name, e-mail address, address details and details regarding to your order. The accountant is required to maintain confidentiality and will therefore treat your information confidentially. This person will not use your data for purposes other than administration. We have taken appropriate measures to prevent abuse, loss and corruption of data as much as possible.
You can sign up for our newsletter. You’ll be the first to be informed about special offers and the latest news about Marcez. We use general and personal newsletters. When you register for our newsletter, we save your e-mail address. With personal newsletters we use your date of birth, name and interests to send you for example birthday congratulations. If you no longer want to receive our newsletter, there is an unsubscribe link at the bottom of each of our emails.
We love reviews! When writing a review, you choose whether your personal data are visible to other visitors and whether we can contact you about your review. We keep track of who place reviews.
To participate in a contest, we need your name, address details, e-mail address and perhaps your phone number. This way we can contact the winner. We also measure the reach of our promotional campaigns.
Improving our store and service
We strive to make our webshop and service function optimally. We can use your data to ask if you want to participate in an obligation free market survey.
Participation in tax and criminal investigation
It may happen that we have to share your information on the basis of legal obligations in connection with tax or criminal investigations. In such a case we are forced to share your data, but we will oppose within the possibilities the law offers us.
How long your data will be saved
We keep your personal information as long as you are a client of ours. This means that we save your client profile until you submit a removal request. For applicable administrative obligations we must keep your invoices with your personal data on it in our system. We keep this information for as long as the applicable term runs. However, employees no longer have access to your customer profile and documents that we have produced in connection to your order history.
View, change or delete personal data?
You always have the right to access, rectify or delete* your personal data. A request can be submitted via [email protected]. You also have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.
*We unfortunately can’t delete your personal data if:
-Your order is still in progress;
-You still have ongoing contact with our customer care;
-You still need to pay Marcez;
-We have the suspicion or proof that you have misused our brand in the last 5 years;
-You’ve placed an order and we need to use your personal data for our own administration.
VAT number: NL207274149B01
Chamber of Commerce number: 56810377