Returns

Returns

Are you just not completely satisfied with your purchase? That’s unfortunate, but it happens!

On this page you’ll find a numerous of criteria which your return package must fulfil, and a clarification to make the return process as smooth as possible. Simply register your return via the return service Returnista and pay simple your return label.

Have you received a damaged item? Please contact us.

Return options
Return your package to a UPS Access Point
Have your package picked up at home or at the office

Return terms
– The items you wish to return fall within the 30 days policy
– The items you wish to return must not contain any stains, marks or other damage
– The items you wish to return must still have the original tags and labels
– Earrings will only be returned if the packaging has not been damaged
–Swimwear can only be returned if the hygiene strip has not been removed

Register your return (only for Europe)

Signing up
Click on the button and follow the instruction to register the items you wish to be returned.

Packaging
Put the items you wish to return into the original packaging. Close the box securely. Place the return label on the package, over the old original label. Or have the received barcode scanned.

Please mind: Combining multiple orders into one return package is not possible.

Shipping
Bring your return package to a UPS Access Point in your area. Or have your package picked up at your home or office. Save the shipping receipt. 

Refund
When Marcez indicates your returned items have been properly received in good condition, your payment obligation will lapse. Have you paid already? Then we will refund you within 5 working days.

Have you received your item but it doesn’t seem to fit? Or would you prefer your item in a different colour? No problem, you can always exchange your item(s) within 30 days after delivery.

Exchange terms
Check here whether the items you wish to exchange are eligible:
– The items you wish to exchange fall within the 30 days’ policy
– The items you wish to exchange must not contain any stains, marks or other damage
– The items you wish to exchange must still have the original tags and labels
– Earrings will only be exchange if the packaging has not been damaged
–Swimwear can only be exchange if the hygiene strip has not been removed

Exchanging an item
Does your package meet all the requirements? Now you can continue with the process of exchanging your desired item. Items can be exchanged by returning the items on your own expenses, followed by immediately placing a new order on our website. This way, you’ll see whether the items you wish to get instead are available, or not. Follow the steps shown at ‘return request’ to make sure we will receive yout package properly.

Is your desired size or colour no longer in stock? Select your desired size or colour you wish to get in the shop and subscribe to get a stock update when this items comes back in stock.

If you place a new order to replace your faulty item, please keep in mind you have to re-pay the new order or receive a new separate invoice.

 

Do you want to arrange your return yourself?
Use the return address below:

Post Address

Marcez
Postbox 6262
2001 HG Haarlem
Netherlands